Most orders will be dispatched within 3 working days (we work Monday to Friday).  The orders are dispatched with Hermes.

Face masks cannot be returned due to hygiene reasons.

Email us immediately at sales@theprintedfacemaskfactory.co.uk – if your order hasn’t been packed, we can update it for you.  Please ensure you receive confirmation of the change from us.

You can track your order on the My Account page

You can email us, or use the Contact Us form, or phone us

We currently ship to the UK only

Small orders will be delivered in a jiffy bag, larger orders will be dispatched in a box.